Reception
What is the check-in schedule?
Check-in should be done after 14h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Reservations are guaranteed until 18:00. However, if you arrive later, the guest can contact the hotel mentioning an approximated time of arrival.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
At the reception we speak english, portuguese, spanish and french.
What documents are required for check-in?
National Identification Document, Passport, or Driving License (the latter only valid for EU citizens).
If I am allergic to an ingredient, when and where do I inform?
You may inform the reception in advance to your check-in, so that we have time to prepare everything prior to your arrival.