Are the rates presented per person or per room?
Rates presented are per room.
What are the payment methods for reservation made through our website?
The payment of the stay is made online through any payment method. To guarantee a reservation a credit card is requested.
Is the city tax charged?
No, city tax is not charged.
By what age children aren’t charged?
Children do not pay up to 3 years old inclusive.
Is a credit card needed to make a reservation on hotel website?
To book a stay on the website, a credit card is always required to guarantee the reservation.
What are the available payment methods?
Bank transfer, credit card or cash.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Can I pay at the hotel with a different card than the one I made the reservation with?
If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
What is included in the reservation price?
Usually our booking prices include the room and breakfast, with rare exceptions. We also accept Half Board and Full Board reservations.
Is breakfast included in the price?
Depends on your rate. Please check your booking conditions for more information.
Is it possible to request a bill in my company’s name?
Guests can request bill in the company’s name upon payment.
I didn’t receive my receipt, what should I do?
Please send na email to firstname.lastname@example.org requesting for it.
É possível pedir uma fatura em nome da minha empresa?
Os hóspedes podem solicitar uma fatura em nome da empresa aquando do pagamento.
Não recebi o meu recibo, o que devo fazer?
Por favor, envie um e-mail para email@example.com solicitando-o.