Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (Smoking Areas).
Does the hotel have its own parking?
The hotel has underground garage with an additional cost of 5€.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Luggages will be kept on the reception and, if you would like to, it can be carried to your room when it’s ready. On the check out, it can be kept as long as the clients need.
Is the parking paid? What is the value?
Yes, it has a cost of 5€/day.
Are pets allowed in the hotel?
Dogs up to 4kg.
Does the hotel have meeting rooms?
The hotel has three meeting rooms with natural light.
Does the hotel have weeding services?
Is there any lift?
The hotel has 2 lifts.
Are there any chargers for electric cars?
On the garage. The charging must be requested on the reception. There is a charger for Tesla cars and one for all other brands. Only available for guests.
Is there any Wi-fi service in the hotel (including rooms)?
Free in the entire hotel.
Does the hotel have lobby and public spaces ?
Does the hotel have laundry and ironing service?
Clients must request it on the reception.
Which activities can be booked in the reception?
Guided tours on Leiria.
What are the Points of Interest in the hotel area?
You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).
Is the shuttle service between the airport and hotel available?
It is possible to reserve with an additional cost.
How can I go to the city centre?
It is a short distance and the guests can go by foot or taxi.
What is the main rate to the airport and hotel?
150€ to the Lisbon airport.
Prices and Payments
Are the rates presented per person or per room?
Rates presented are per room.
What are the payment methods for reservation made through our website?
Direct payment, melia payment, credit card or points card.
Is the city tax charged?
By what age children aren’t charged?
Cradle suplement or extra bed isn’t charged until the age of 3 (included).
Is a credit card needed to make a reservation?
What are the available payment methods?
Bank transfer, credit card or cash.
Can I pay with my company’s credit card?
Is it possible to request a bill in my company’s name?
Guests can request bill in the company’s name upon payment.
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Are there any connecting rooms?
Is it possible to request extra pillows and sheets?
Guests can request extra pillows and sheets at the reception.
Does the hotel have room service? What is the schedule?
Breakfast: 07:30 – 11:00 // Warm Dishes: 10:30 – 22:00
Is it possible to include romantic decoration in the room? What is the cost?
Cost ranges according to the requested type of decoration.
Do rooms have balcony?
The hotel has eight rooms with balcony.
Which are the different types of room available in the hotel?
The hotel has single rooms, double, twin and superior.
Do rooms have carpet?
It has a carpet next to the bed.
Do rooms have air- conditioner?
Is there any wake-up call service in the hotel?
This service must be requested on the reception refering the room number and the time you would like to be awaken up.
Are rooms soundproof?
Do rooms have shower and/or tub?
All superior rooms and eight double/twin rooms have tub. The rest has shower.
What is the check-in schedule?
Check-in should be done after 14h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Reservations are guaranteed until 18:00. However, if you arrive later, the guest can contact the hotel mentioning an approximated time of arrival.
Is the reception open 24h?
Which languages are spoken in the reception?
At the reception, english, portuguese, spanish and french are some of the languages spoken.
Is it possible to send my CV to join the hotel’s team?
The applicant can send the curriculum to the hotel’s reception or send it to the hotel’s email. Later, it will be delivered to the adminstration to assess the applicant. If your profile is adapted to the requirements, you will be contacted.
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (firstname.lastname@example.org) or telephone: (+351 244 249 900).
How to cancel or change a reservation made through our website?
For cancelation or to change the reservation, guests can change directly on the website where you booked or by contacting directly through e-mail or telephone.
How to reserve a cradle?
To put a cradle in a room, guests can contact the hotel to request it, send an e-mail or by putting on the reservation observations mentioning the child’s age.
What is the best time to be in the hotel for summer vacation?
The hotel is located 20 km from the nearest beach and the best months to book beach vacations are june, july and august.
How should I guarantee a room with a single bed or a double bed?
The hotel guarantees a double bed. However, you can request it when you are booking.
How to do a group reservation?
To make group reservations, clients should an e-mail to the hotel. Later, that e-mail will be forwarded to the groups responsible.
How to guarantee a room in a higher floor?
The hotel does not guarantee rooms in a high floor. However, you can mention it on the reservation request. It will be taken in account while assigning rooms.
What are the advantages of booking directly through the hotel’s website?
On the hotel’s website, the best available rate is offered and, in case you’re an owner of a Meliá Rewards , points are accumulated so they can be discounted later.
What is the breakfast’s schedule?
Breakfast from Monday to Friday is from 7h until 10h30, at weekends and holidays is from 7h30 until 11h.
What is the restaurant’s schedule?
The restaurant opens for lunch service from 12h30 until 15h30 and for dinner from 19h30 until 22h.
Does breakfast have gluten-free products?
Yes. Gluten-free products must be requested to the restaurant staff.
Does breakfast have lactose- free milk?