Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Luggages will be kept on the reception and, if you would like to, it can be carried to your room when it’s ready. On the check out, it can be kept as long as the clients need.
Does the hotel have its own parking?
Yes, the hotel has a private underground garage.
Is the parking paid? What is the value?
Yes, it has a cost of 5€/day.
Is it possible to reserve parking in advance in order to guarantee it?
Due to the high demand for parking spots, it is not possible to reserve them.
Are pets allowed in the hotel?
Yes. 1 pet is allowed per room with a maximum weight of 25kg. The cost is € 20 per night, per pet. A security deposit of € 100.00 is charged to cover any damages that may occur in the room.
Does the hotel have meeting rooms?
The hotel has 3 meeting rooms with natural light.
Does the hotel have wedding services?
No, the hotel does not have wedding services.
Is there any lift?
The hotel has 2 lifts.
Are there any chargers for electric cars?
Yes, in the private garage. Up to two cars can be charged simultaneously and it is connected to the national grid. The use is paid.
Is there any Wi-fi service in the hotel (including rooms)?
There is Free Wi-Fi in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel has the lobby, a bar, a restaurant, a fitness center and exterior spaces.
Does the hotel have laundry and ironing service?
Yes, the hotel has laundry services. Clients may request it on the reception.
Which activities can be booked in the reception?
Guided tours in Leiria can be booked on the reception of the hotel.
Is there a babysitting service?
Yes, upon prior request and at an additional cost.
How does the lost and found service work?
After the check-out, if we find any of your belongings, you will be contacted through telephone or email to arrange their return or possibly their destruction.
I would like to be notified via email about promotions and special offers, what should I do?
You may notify reception that you give consent for that to happen.
Does the hotel have a loyalty programme?
Yes, the Wyndham Rewards Programme. You will find information about the programme at this link: https://www.wyndhamhotels.com/wyndham-rewards.
Where can I find information about other hotels of the group?
You may find information regarding more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/
What are the Points of Interest in the hotel area?
You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).
Is the shuttle service between the airport and hotel available?
It is possible to reserve with an additional cost.
How can I go to the city centre?
It is a short distance and the guests can go by foot or taxi.
What is the main rate to the airport and hotel?
The main rate to the airport is around 150€.
Prices and Payments
Are the rates presented per person or per room?
Rates presented are per room.
What are the payment methods for reservation made through our website?
The payment of the stay is made online through any payment method. To guarantee a reservation a credit card is requested.
Is the city tax charged?
No, city tax is not charged.
By what age children aren’t charged?
Children do not pay up to 3 years old inclusive.
Is a credit card needed to make a reservation on hotel website?
To book a stay on the website, a credit card is always required to guarantee the reservation.
What are the available payment methods?
Bank transfer, credit card or cash.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Can I pay at the hotel with a different card than the one I made the reservation with?
If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
What is included in the reservation price?
Usually our booking prices include the room and breakfast, with rare exceptions. We also accept Half Board and Full Board reservations.
Is breakfast included in the price?
Depends on your rate. Please check your booking conditions for more information.
Is it possible to request a bill in my company’s name?
Guests can request bill in the company’s name upon payment.
I didn’t receive my receipt, what should I do?
Please send na email to firstname.lastname@example.org requesting for it.
É possível pedir uma fatura em nome da minha empresa?
Os hóspedes podem solicitar uma fatura em nome da empresa aquando do pagamento.
Não recebi o meu recibo, o que devo fazer?
Por favor, envie um e-mail para email@example.com solicitando-o.
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Yes, rooms do have minibar.
Are there any connecting rooms?
No, there are no connecting rooms.
Is it possible to request extra pillows and sheets?
Guests can request extra pillows and sheets at the reception.
Does the hotel have room service? What is the schedule?
Room service hours applicable to food are from 07:00h to 22:00h during the week and 07:30h to 22:00h during the weekend. Drinks hours are from 07:00h to 00:00h during the week and from 07:30h to 22h at the weekend.
Is it possible to include romantic decoration in the room? What is the cost?
Cost ranges according to the requested type of decoration.
Do rooms have balcony?
The hotel has eight rooms with balcony.
Which are the different types of room available in the hotel?
The hotel has deluxe and premium rooms.
Do rooms have carpet?
Yes, it has a carpet next to the bed.
Do rooms have air-conditioning?
Yes, rooms do have air-conditioning.
Is there any wake-up call service in the hotel?
This service must be requested on the reception refering the room number and the time you would like to be awaken up.
Are rooms soundproof?
No, rooms are not soundproof.
Do rooms have shower and/or tub?
All premium rooms and 8 deluxe rooms have bathtub. The rest has shower.
Are the rooms equipped with Smart TV?
Do the rooms have a hairdryer?
What amenities are available in the room?
In the Deluxe rooms, it is offered shower gel, shampoo, liquid and solid soap and shower cap. For the superior rooms, conditioner, body lotion and toothpaste are added.
What is the check-in schedule?
Check-in should be done after 14h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Reservations are guaranteed until 18:00. However, if you arrive later, the guest can contact the hotel mentioning an approximated time of arrival.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
At the reception we speak english, portuguese, spanish and french.
What documents are required for check-in?
National Identification Document, Passport, or Driving License (the latter only valid for EU citizens).
If I am allergic to an ingredient, when and where do I inform?
You may inform the reception in advance to your check-in, so that we have time to prepare everything prior to your arrival.
Is it possible to send my CV to join the hotel’s team?
The applicant can send the curriculum to firstname.lastname@example.org. If your profile is adapted to the requirements, you will be contacted.
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (email@example.com) or telephone: (+351 244 249 900).
How to cancel or change a reservation made through our website?
For cancelation or to change the reservation, guests can change directly on the website where you booked or by contacting directly through e-mail or telephone.
How to reserve a crib or extra bed?
Guests can contact the hotel to request it, send an e-mail or by putting on the reservation observations.
What is the best time to be in the hotel for summer vacation?
The hotel is located 20 km from the nearest beach and the best months to book beach vacations are june, july and august.
How should I guarantee a room with a single bed or a double bed?
The hotel guarantees a double bed. However, you can request it when you are booking.
How to do a group reservation?
To make group reservations, clients should an e-mail to the hotel. Later, that e-mail will be forwarded to the groups responsible.
How to guarantee a room in a higher floor?
The hotel does not guarantee rooms in a high floor. However, you can mention it on the reservation request. It will be taken in account while assigning rooms.
What are the advantages of booking directly through the hotel’s website?
While making the reservation through the hotel’s website you will benefit of the best available rate.
What is full board? And half board?
Half Board includes the accomodation, breakfast and a pre-booked dinner, per day. Full board includes accommodation, breakfast, and two pre-booked meals per day, lunch and dinner.
If I book online can I make changes with the hotel over the phone?
Any changes should be made with the entity that you did your reservation with.
How can I access the current campaigns?
At our website, www.trypleiria.com, you will find the current campaigns.
What are the cancellation policies?
It depends on the fare booked, whether it is cancellable or not.
What is the deadline for cancelling my reservation?
It depends on the rate booked, please refer to your booking information for more information.
What does non-cancelable mean?
Means that once the booking payment, which is necessary to validate the reservation, has already been done there is no right to a refund.
What does Refundable Rate mean?
It means that the reservation can be cancelled, free of charge, up to a few days before arrival. Check the rate to find out up to how many days before arrival you can cancel free of charge.
What does Non-Refundable Rate mean?
This means that the booking must be paid in full during the booking process and therefore there is no right to refund or amendment, even if it is cancelled.
How do I book an extra cot/bed? Is there an extra cost?
A crib for children up to 3 years is free. An extra bed has an extra cost of 15€ per day for for kids between 4 and 12 years old , and 30€ per day for people over 12 years old.
Can I book more than one room?
How can I make a reservation for events or meetings?
Contact the hotel and book directly with us, via e-mail (firstname.lastname@example.org) or via telephone: (+351 244 249 900).
Can I reserve a room on the same day?
Yes, as long as there is availability.
Can I change the hotel I booked?
If the booking conditions allow it, i.e. a cancellable rate, you can cancel and book at another hotel.
If I don’t show up at the hotel on the date of stay, without prior notice, will I be charged for the entire stay?
Depends on the reservation policy. If it is a refundable rate only the first night will be charged. If it is a non-refundable rate the total amount of the reservation will be charged.
Is it safe to make a reservation on the website?
Yes. It is absolutely safe to book through our website.
What is the breakfast’s schedule?
Breakfast schedule is from Monday to Friday from 7h until 10h30, at weekends and holidays is from 7h30 until 11h. The hotel offers gluten-free food products on request.
What is the restaurant’s schedule?
The restaurant opens for lunch service from 12h30 until 15h30 and for dinner from 19h30 until 22h.
Does breakfast have gluten-free products?
Yes. Gluten-free products must be requested to the restaurant staff.
Does breakfast have lactose- free milk?
Yes, breakfast does have lactose-free mik. You must request to the restaurant staff.
Can I use the services of the restaurant without being a guest?
Yes, the restaurant is open to external customers.
Does the restaurant offer vegetarian and vegan options?
Yes, but for vegan options it is necessary to request it in advance.
Health & Safety
Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?
Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).
What are the procedures implemented to ensure health and security in the hotel?
Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.